Cancel at least 36 hours ahead
Cancel at least 36 hours before a class and the credit goes straight back to your account, ready for another day. You do not need to explain why. Open My Bookings and press Cancel on that class.
Plans change
Canceling a class
Life happens. Here is exactly what happens next.
Cancel later than that
Cancel later and your place still opens up for someone else. If it is taken, your credit comes back to you; if it is not, the credit covers that class.
If we cancel
If we have to cancel a class, your credit comes back to you, whatever the timing.
Your credits never expire
Use them whenever you are ready. There is no rush.